FAQs

1. When do 2019/20 Season Tickets and Memberships go on sale?

Renewing members

2018/19 members can renew their membership from Thursday 06 June 2019. Any seats not renewed by 5pm Friday, 19 July 2019 will be released back to sale or allocated to other members.

 

New members

New members are welcome to sign up from 12pm Thursday 06 June 2019, however reserved seats will not be allocated to new members until after all renewing members’ seats have been allocated. New members will have seats allocated from Monday 29 July 2019. Please be aware this process can take up to 2 weeks.

2. How do I join as a member?

The easiest and quickest method to join as a member is to use our online portal. Simply click here to join now.

An alternative is to call the Reds Membership Hotline on 1300 GO REDS (1300 467 337) Monday to Friday, between 9am – 5pm excluding Public Holidays (ACST).

3. How do I get a free Bonus gift and bonus discounts?

If you are a renewing full season member or if you join as a full season member before the Priority Period ends on 5pm Friday 19 July 2019, you will receive a FREE summer scarf. This bonus gift will be posted out with your membership card, lanyard, pin and sticker and you will also receive additional incentives eg. GA tickets and exclusive discounts.

4. I can’t make it to all 13 home matches. Can I still buy a ticketed Membership?

Yes. The 8-Game Flexi Pass is the option for you. This membership option gives you the flexibility and the convenience to pick which home games you want to attend whenever you want. There are no decisions or match allocations to be made at the time of sign-up, just simply decide on the day and attend the match. It couldn’t be simpler. Your membership card will be pre-programmed to give you access to 8 matches. This membership card will only allow one entry per fixture i.e. You cannot bring a friend along to both scan in on the one member card. Once you have attended your limit of 8 matches your card will automatically be de-activated. The 8-Game Flexi Pass is available for the General Admission and Active Support categories only.

5. How do I make changes to my membership package or my personal details?

You can use our online portal to make changes to your personal details, membership package, or to purchase additional packages. Go to goreds.com.au LOGIN to access this portal.

Alternatively, please advise the phone operator at the time of renewal by calling the Membership hotline on 1300 GO REDS (1300 467 337).

6. What are the reserved seating options in the Western Grandstand?

There are three (3) categories of reserved seating; Silver, Gold, and Platinum.

The Silver category is an affordable option and is the ideal progression from a general admission membership to a reserved seat option.

The Gold category continues to provide a great view from within the stadium. A choice of seating in the lower tier or the top tier of the Western Grandstand gives members flexibility.

The Platinum category is located centrally in the Western Grandstand and provides arguably the best view in the stadium.

Seats are limited in each category and there will be times that your chosen category will not be allocated due to no availability. You will be contacted if this occurs.

7. Can I sit with my friends at the game?

Reserved Seating

Generally, yes. If you are a new member and would like to be seated with a group of friends or family or with existing members, please ensure that all Platinum, Gold or Silver Memberships are purchased at the same time. We will endeavor to accommodate all requests of this nature, but due to seating availability, we may not be able to allocate your group in your preferred section of the Western Grandstand.

 

General Admission Seating

Yes. If you are a Red Member you are able to sit anywhere in the North, East or South stands, excluding the Active Supporter areas.

 

Active Supporter Areas

Yes, providing you purchase a membership in the Active Supporter Bay.

8. Am I guaranteed a seat with my RED general admission membership?

Where capacity crowds are expected, general admission members cannot be guaranteed a seat, but they are guaranteed entry into the game. We strongly advise general admission members to arrive early to the ground to avoid disappointment otherwise standing capacity may be incurred.

9. What are the Active Supporter Areas?

The Reds Supporter Bay is a RESERVED area dedicated for ‘active’ support in the Northern Stand. This means that there may be large banners and flags being displayed before and during the match, and at times your vision may be obstructed. In addition, the fans in these areas often stand, sing and chant throughout the match. Patrons in this area are expected and encouraged to partake in the aforementioned activities on game day.

10. How do I request specific seating?

If you have a special seating requirement (eg. due to health reasons), please detail your requirement at time of purchase. To select specific seating, (once logged in to your account), click on the menu option “Update My Details” then scroll down to “Other Information”. You will see a field for Coopers Stadium Seating Requests. Refer to the seating maps on the GoReds membership site for seating categories and sections. Best endeavours will be made to allocate your seat in one of your preferences, however there may be times when this may not be possible due to limited availability. If you would like to sit with other members, please include details of their name and membership number, along with the specific seating request

11. I have chosen a reserved seat, when will my seat be allocated?

Once we have received your application, your seat will be allocated once we have completed the re-allocation process for renewing members. We will look at the best availability to meet your seat preference. Due to limited availability we cannot always accommodate everyone’s request. Requests for new members will be allocated once the renewing members’ seating is complete.

Seating allocations are carried out as follows:

Step One: Renewing members who renew the same package before 5pm Friday 19 July (including the same seats) will be allocated first (between 22-26 July 2019).

Step Two: Renewing members who purchase before 5pm Friday, 19 July and have requested a seating change or who are adding extra seats to their account will be allocated next. Seating changes will be processed between Monday 22 – Friday 26 July 2019 (depending on availability).

Step Three: From Monday 29 July 2019, new members will be allocated the best available seat(s) in their chosen category according to the date their application is received (depending on availability). Please be aware this process can take up to 2 weeks.

Please note that this is a lengthy process so delays can occur. Best endeavours will ensure this process is completed as quickly as possible.

12. Am I entitled to a concession membership?

Those holding the following cards are entitled to a concession season ticket:
Pension card (aged, sole-parent and disability); Seniors card; Full time tertiary student card; and Health care card.

Proof of eligibility for concession must be produced at the ground to gain entry, and at time of collection, and at time of purchase.

13. Is there disabled seating at Coopers Stadium?

Yes, there is disabled seating in each of the stands. Please call the Reds Membership Hotline for availability queries on 1300 GO REDS (1300 467 337) Monday to Friday, between 9am – 5pm excluding Public Holidays (ACST).

14. Do you accept the companion card?

Yes. Companion Card must be produced at time of purchase. The customer membership must be renewed initially and then the complimentary companion membership can be applied.

15. What age applies to a child membership?

A child membership (and the child component of family memberships) is for children aged 5-12 years of age. The child must be aged 5-12 years at the time of purchase. Children aged 4 and under will be permitted free entry to Coopers Stadium, but cannot occupy a seat (ie must sit on the parent or guardian’s lap). Little Reds memberships (0-4 years) with additional membership benefits are also available.

16. What age applies to a youth membership?

A Youth membership is for juniors aged 13-17 years of age at the time of purchase.

17. If I can’t attend a home game, can my friend use my membership instead?

Generally, yes. Your membership is transferable in the same category, but adults and concession holders may not enter on a youth or child’s ticket, and adults may not enter on a concession holder’s ticket.

18. When does my membership expire?

All memberships expire at the end of the Hyundai A-League 2020 Finals Series (approx. 30 April 2020). Please note, memberships do not give access to Finals Series matches, but do provide access to priority Final Series ticketing.

19. What happens if I lose my season ticket or membership card?

Adelaide United accepts no responsibility for cards lost, stolen or destroyed. Lost cards must be reported to the Membership hotline on 1300 GO REDS (1300 467 337). Replacement cards are issued at a cost of $20.00 each.

If you’ve lost your card and still wish to attend on match-day, please visit our friendly Member Services team at the Adelaide United offices on the corner of Holden & Manton St, Hindmarsh who will be able to assist you. The AUFC office is open two hours before the scheduled kick-off time of every match and we encourage you to arrive early as our staff are often assisting various member queries & demand.

20. Does my membership guarantee me entry to the Hyundai A-League 2020 Finals Series or 2019 FFA Cup matches?

No. Your season ticket only permits entry to the Hyundai A-League 2019/20 regular season fixtures. Your season ticket does however give you priority to purchase tickets and sometimes discounts for the Hyundai A-League 2020 Finals Series and 2019 FFA Cup.

21. If I buy a reserved seat membership, am I entitled to the same seat during the Hyundai A-League 2020 Finals Series or 2019 FFA Cup matches?

All members have priority to purchase tickets for the Hyundai A-League 2020 Finals Series and 2019 FFA Cup matches before the general public on-sale. The Finals Series and the FFA Cup Final are run by Football Federation Australia, so your preferred seats are not guaranteed. In addition, FFA Cup matches may be played at other venues other than Coopers Stadium.  Seats may be allocated on a next best available basis.

22. Can I pay for my membership in instalments?

Yes. There is the option to pay for your full season or 8-game flexi membership in instalments provided a valid credit card number is supplied.

Memberships can be paid in full in one lump sum at time of purchase or can be paid in 6 instalments for full season & 8 game memberships. Final payment must be made no later than 28 February 2020. Eligible memberships purchased after November 2019 can be paid in 3 instalments. Instalments plans are not available for other short-term membership packages.

In order to pay in instalments, a valid credit card number must be supplied.  The first instalment, plus any processing fees, must be paid upon purchase of the membership with the remaining five (5) payments being charged approximately every 30 days from sign-up until full payment is made. (Please note that there will be times that the instalment may be debited several days before or after the 30 day period depending on the day of the week – ie weekends or Public Holidays).

There are no additional fees for this service.

23. What happens if I fall behind in my instalments?

If a payment is missed for whatever reason, you may be charged additional instalments at the next scheduled payment dates to catch up your payments. If your credit card details change it is your responsibility to inform the Membership Hotline on 1300 467 337. The Club will not be held responsible for any additional fees incurred due to expired or cancelled credit cards.

If any of the payments are not paid on schedule, Adelaide United reserves the right to cancel the membership without notice to the member. All membership rights will be forfeited by the member with no refund given for any payments made.

It is the members’ responsibility to ensure that their credit card details are correct and payments are up-to-date.

Any members’ with outstanding amounts from instalment plans on their account will be denied membership renewal in the following season until all fees owed to the Club are finalised. This may mean you miss out on the deadlines for your same seat, bonus gifts and priority incentives.

24. Are there any processing or administration fees?

Whether you pay your membership upfront in full or on the 6 month instalment plan, there are no processing or administration fees.

25. Is there an option which allows my Memberships to automatically ‘roll over’ each year?

Yes. Members will have the option to have their Memberships automatically renewed each year, no fuss!

If you purchase your Membership using a credit card, we will be able to automatically renew them for the following season and beyond (excluding part season memberships). You will receive an email before the renewal period each year advising you that your Membership is going to be renewed for the following season. At this point you will have the opportunity to opt out of the Auto Renewal System. If you do not opt out before the start of the members’ priority period each year, the amount will be deducted from your nominated Visa or Mastercard. If you do not wish to take part in this convenient Auto Renew System, please advise the membership department at the time of purchase, or simply log in to your account and choose to opt-out on the ‘Update My Details’ tab.

There are two payment options with auto-renew. 6 instalments over 6 months or one lump sum annually. Payments will be deducted directly from your nominated VISA or Mastercard, and your Membership will automatically rollover on each season.

26. When will I receive my membership card, lanyard, pin & sticker?

The membership card, lanyard, pin & sticker will be posted out from late September. Members will receive an email notification when it has been packed and posted so they know when it is on its way.

27. When will I receive my supporter pack?

All Supporter membership packs including adult and kids will be posted out with your membership card, lanyard, pin and sticker at no additional charge from mid-September.

28. How come I am not receiving any emails from the Club?

Please make sure all of your personal and contact details are current and up-to-date, and make sure you are subscribed to newsletters that are relevant to you, to ensure you don’t miss out on any crucial information or exclusive Club offers. You can log in to our member portal http://goreds.com.au/ at any time to update your details using your log-in details sent to you by email upon sign-up. To select the types of email communication you receive from the club, you select your preferences when you log in to your account. When logged in, click on the menu option “Update My Details” then scroll down to Groups. Mailing List should be selected as Yes.

29. I have purchased an Interstate Membership. How do I select which two away matches I want to attend?

As part of your Interstate Membership, you will receive one ticket for each member to any two Away matches in the state you currently reside in. To select the two Adelaide United Away matches, please email your request to membership@aufc.com.au at least 14 days prior to the match date. We will arrange the tickets and send them to you via email/post once Adelaide United has received from the Home Club. Any requests that come in with less than 14 days may not be processed.

30. I have an 8-Game Flexi membership, how do I check how many matches I’ve attended?

You can log in to your member portal http://goreds.com.au/ at any time & click on the menu option “Update My Details” then scroll down to Groups. This will show each match you’ve attended.

Please note there may be some instances of delays when Adelaide United has not yet received the member scans from the stadium and/or manually uploaded the Attendance Groups.

We do however encourage each member to keep a personal record of the matches they’ve attended. Ie. On the 2019/20 fixture list sent with your member pack.

31. When do gates open?

Coopers Stadium gates generally open one (1) hour prior to the advertised fixture kick-off time. Exceptions may occur when capacity crowds are expected (ie. versus Melbourne Victory). We recommend arriving at the gate early to enjoy Fan Village & Family Park which are located inside the grounds behind the Southern Grandstand and soak in all pre-game activations & match-day atmosphere!

32. I purchased an Add On(s) product when renewing or buying my membership. When will I receive these?

We will be contact with more details once you have made a purchase.